Cancellation & No Show Policy

Please understand that your appointment time was set aside just for you.

We want to give every client the time and attention that you deserve for your service. 

We understand that sometimes circumstances arise and you need to make adjustments to your plans. If you must cancel or rebook your appointment, we respectfully request at least a 24 hours notice.

We will try our best to reschedule your appointment for another time that best suits you.

The purpose of this cancellation policy is to enable us to inform our standby clients of any availability, thus providing better service for each one of our established and future clients. 

When you miss an appointment with us, we not only lose your business but also the potential business of other clients who could have scheduled an appointment for the same time.

We are obligated to compensate our staff for their time as well as make up for the lost revenue due to last-minute no-shows and cancellations. 

Thank you for supporting us by respecting our policy.

Refund Policy

Our staff delights themselves in providing you with exceptional service and excellent customer care.

If you are not pleased with your service at Slim Spa, please bring it to our attention at the time you are present at the spa.

It is our policy and duty to ensure that all services are provided professionally.

We do not provide cash refunds for our services or packages. If you are eligible for a refund, it will be in the form of store credit only.

When you schedule your appointment with us, you are agreeing to these policies.

Thank you for your understanding!

Team Slim Spa