Cancellation & Refund Policy

Cancellation & No Show Policy

Please understand that your appointment time was set aside just for you.

We want to give every client the time and attention that you deserve for your service. 

We understand that sometimes circumstances arise and you need to make adjustments to your plans. If you must cancel or rebook your appointment, we respectfully request at least a 24 hours notice.

We will try our best to reschedule your appointment for another time that best suits you.

The purpose of this cancellation policy is to enable us to inform our standby clients of any availability, thus providing better service for each one of our established and future clients. 

When you miss an appointment with us, we not only lose your business but also the potential business of other clients who could have scheduled an appointment for the same time.

We are obligated to compensate our staff for their time as well as make up for the lost revenue due to last-minute no-shows and cancellations. 

Thank you for supporting us by respecting our policy.

 

Refund Policy

Our staff delights themselves in providing you with exceptional service and excellent customer care.

If you are not pleased with your service at Slim Spa, please bring it to our attention at the time you are present at the spa.

It is our policy and duty to ensure that all services are provided professionally.

We do not provide cash refunds for our services or packages. If you are eligible for a refund, it will be in the form of store credit only.

When you schedule your appointment with us, you are agreeing to these policies.

Thank you for your understanding!

Team Slim Spa

 

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Our Testimonials

Dear Slimspa Team,
Thank you so much for the great service, smile and hospitality. Nasim you are the best manager/beautician I have ever met. Wish you all the luck in your career.

I want to thank everyone at this spa. They are really sweet and nice. I have been here since more than 4 years and I love this spa. This spa is like home.

You are all a wonderful team, high spirit, smiley faces and constant care. Many thanks for helping me in losing weight, reach my goal, keep on being motivated and feeling wonderful and most importantly healthy.
Best wishes to all and hope to see you soon, for maintenance only.

Been doing Vellasmooth for 3 weeks and have already lost more than 7cm from my abdomen. Amazing results!! Fantastic Treatment, lovely friendly staff and a great atmosphere. Thanks Slimspa

Thank you so much! Not only I lost some cm but I spent great time here. Each session I came more relaxed. What more can I expect? Thank you again and see you next time.

Lisa is best! Really grateful to Lisa & Naseem for all the support.Lost 6 miles in just 5 sessions.
Great service & ambience at slimspa.

A big thank you to all spa team for your nice welcoming, always smiling, for your patience and efforts to meet any needs. I have not always been an easy going client but you have all been very consistent in your efforts and always very comforting. Slimspa is not only a spa but a lovely family.

Thank you, had a lovely and relaxing lymphatic massage.

Dear Slimspa, You are one of the best spa but there will always be one more room for improvement. Your room lights, more machines so we can enjoy more time to have our treatments. We like all your staff, they are really good. Keep it up! God bless!

Slimspa Team, Thank you for your special treatment. Your spa is very welcoming and professional. I had satisfying results and will come back for sure.

To Slimspa Having a great healthy figure is a compromise and full time job. An awesome diet and gym is the key but for a faster result I tried manual massages and endermologies, the results were amazing, long lasting and meet all my expectations. Cellulite is not about exercise as much as intake of water & estimulation through massages and that's what I got from these treatments & great increase in collagen in my skin. I truly recommend LPG products and treatments,I am happy client.

I had got a very impressive result from my anti cellulite treatments and really like to thank my therapist Soumiys for being so professional , precise and patience . The spa itself is very clean , the staff were friendly and my treatment always starts & ends on time .

Amazing spa and reasonably priced for LPG! I had good results and the therapist Ciby is so knowledgeable and professional. Definitely coming back!

Had a great experience with Hanna. She matched my colour perfectly and I find her cut the easiest to manage and style.

It was a pleasant experience. The staff was friendly, made me feel welcome and explained everything / procedures for my treatment to me. I will definitely go there again for future treatments. Thank you so much. I have already experienced some of the desired results - just two weeks after my first treatment! So I already booked my next treatment and am very excited about possible future results.

I had a wonderful experience with the spa, the combination of treatments was very helpful on my goal to get a better figure. The personal was professional, I believe they have always keep the expectations to reality and would recommend to anyone who wants to achieve results.

The Hydrafacial was totally excellent. The great ambience coupled with the helpful and kind behaviour of the staff, the treatment was not only useful for my skin but also had been a very pleasant experience

Currently undergoing Venus Legacy sessions (with Somaya) and manual anti cellulite massage (Warda) and they do wonders! After four sessions I see the results. Everyone is super accommodating and professional.

Really impressed with this place. They offer all types of solutions for slimming and body contouring. Had cellulite treatment here and was more than satisfied with the results. The staff are very professional and very friendly and they will give you the best advice and solutions.

Efficient, friendly, personalized attention and warm service. Very comfortable going ahead with their treatments owing to their experienced staff.

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